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Empathic understanding: Constructing an evaluation scale from the microcounseling approach
Author(s) -
Nagano Hiroko
Publication year - 2000
Publication title -
nursing and health sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.563
H-Index - 47
eISSN - 1442-2018
pISSN - 1441-0745
DOI - 10.1046/j.1442-2018.2000.00035.x
Subject(s) - empathy , psychology , scale (ratio) , variance (accounting) , data collection , cognition , nursing , applied psychology , clinical psychology , social psychology , medicine , psychiatry , mathematics , statistics , physics , accounting , quantum mechanics , business
The Empathic Understanding Scale measures the depth of the nurse–patient relationship. As a nurse cares for a patient it is necessary to first establish a relationship. The author identified empathic understanding as the key concept for this study. The primary theme was to develop a scale to measure the nurse's level of empathic understanding of the patient. The purpose of the study was to examine a 23‐item questionnaire using the microcounseling model to prove whether empathy is an effective tool in establishing a nurse–patient relationship. Using these results, factors were extracted to measure the level of the nurse's empathic understanding of the patient. Eighteen subjects participated in the pilot study: eight nurses employed by the psychiatric ward of one of Shizuoka's prefectural hospitals, Yoshinso, and 10 students learning to be public health workers. All 18 subjects verbally agreed to participate in the study. Data collection was through experimental interviews according to microtraining models and through questionnaires comprising four elements: moral, emotional, cognitive and communication action. The results were analyzed by principle factor analysis, two‐way analysis of variance and multiple regression analysis of variance. Analysis resulted in four factors being extracted. Using the Emotional Empathy Scale for comparison, the content validity of those factors was confirmed. In the second study, these four factors were used as an evaluation instrument in the form of a list of 20 items of evaluation. Measurements were derived by evaluating the 327 nursing students who were the subjects for this study. The subjects performed pseudo‐counseling role plays based on the microcounseling method. Five evaluators studied the counselor’s behavior and attitude by observing the interaction between the client and counselor roles as the subjects performed role plays. A Likert scale was used to collect data and the data were analyzed by principle factor analysis. The Empathic Understanding Scale consists of four factors: ‘acceptance attitude’, ‘cognitive awareness attitude’, ‘reflective attitude regarding emotions and meaning’ and ‘verbalization prompting attitude’. These four factor structure groups that were extracted were found to be the same in both the pilot study and the second study. In the second study, however, a more valid and reliable Empathic Understanding Scale was established.