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The processes of case management: a review of the evaluation of a pilot study for elderly people in Hong Kong
Author(s) -
Ann Mackenzie,
Lee Dt,
Sharon Dudley-Brown,
Chin Tm
Publication year - 1998
Publication title -
journal of nursing management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.925
H-Index - 76
eISSN - 1365-2834
pISSN - 0966-0429
DOI - 10.1046/j.1365-2834.1998.00072.x
Subject(s) - documentation , nursing management , case management , nursing , work (physics) , medicine , engineering , computer science , mechanical engineering , programming language
Aim This paper is based on research into case management that aimed to evaluate the processes of the introduction of case management for elderly people into the community nursing services in Hong Kong. Background The Hospital Authority in Hong Kong introduced a pilot Case Management scheme into the Community Nursing Services. A research project was therefore developed to evaluate this case management model. Method The processes were measured through information gained from group interviews, daily diaries and weekly activity sheets. Findings The roles and work practices of the Care Co‐ordinators and Case Managers are described and the benefits of case management to patients, carers and nurses are highlighted. Difficulties are also discussed and good practices are identified. Conclusion Staff in the hospital and community need time to get used to the model of case management and to the accompanying documentation. The role of the case manager needs to be clearly dilineated.