The introduction of generic workers into the ward team: an exploratory study

This study arose from a quantitative study that defined the role and resources required for the introduction of generic workers into the ward team. A month’s trial was conducted to explore the staff attitudes and perceptions associated with such an introduction, thereby identifying potential problems and benefits that may influence successful introduction into the ward team. A small convenient sample that included trained, untrained and domestic staff was used. The methodological strategies in the study were semi‐structured interviews, pre‐ and post‐trial, and non‐participant observations during the trial. The data obtained were transcribed and analysed using ‘thematic content analysis’ and ‘within method triangulation’. The findings indicated positive support for the introduction of such workers and the transfer of responsibility from a central domestic team to the ward manager. The ward environment improved and nursing staff were freed from non‐nursing activity, leaving more time for patient care. Recommendations to facilitate the smooth introduction of these workers are stated within the study and are now in place within the Trust. The introduction of these workers has been agreed and a staggered roll out of the project is underway in all wards across the Trust.