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Are performance indicators generic? The international experience of the Quality Indicator Project ®
Author(s) -
Kazandjian Vahé A.,
Matthes Nikolas,
Wicker Karol G.
Publication year - 2003
Publication title -
journal of evaluation in clinical practice
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.737
H-Index - 73
eISSN - 1365-2753
pISSN - 1356-1294
DOI - 10.1046/j.1365-2753.2003.00374.x
Subject(s) - accountability , performance indicator , quality (philosophy) , health care , work (physics) , quality management , process management , performance measurement , healthcare system , business , computer science , operations management , engineering , marketing , political science , economics , economic growth , mechanical engineering , management system , philosophy , epistemology , law
Performance indicators for healthcare organizations represent a strategy for accountability worldwide. A universal approach to either the design for indicators or their applicability to local needs remains a work in progress. The Maryland Hospital Association's Quality Indicator Project ® (QIP) is the only indicator‐based performance measurement system used worldwide. This paper presents, for the first time in QIP's 17 years of existence, data showing why MHA's QIP may qualify as the most accepted generic methodology for healthcare performance measurement and evaluation.