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Communication skills: some problems in nursing education and practice
Author(s) -
CHANT SIMON,
JENKINSON TIM,
RANDLE JACQUELINE,
RUSSELL GRAHAM
Publication year - 2002
Publication title -
journal of clinical nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.94
H-Index - 102
eISSN - 1365-2702
pISSN - 0962-1067
DOI - 10.1046/j.1365-2702.2002.00553.x
Subject(s) - nursing , nurse education , communication skills , nursing practice , psychology , medline , medicine , medical education , political science , law
• This article is based on a literature review carried out as part of a study of communication skills training in pre‐registration nursing education in England in 2000. • A systematic literature search was conducted and 200 articles were found that were relevant to the study. • Definitional problems were found, with terms such as communication skills and interpersonal skills being used interchangeably. • The term communications strategies is suggested to overcome these problems, as it reflects the logical organization of a number of different communication skills within a theoretical or empirical framework. • Problems in current communication skills teaching and social barriers to using communication skills in practice are discussed. • It is concluded that problems continue to exist in these areas and that an emphasis on both aspects is needed if patient and staff satisfaction is to be improved.