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Patients’ views of a new nurse‐led continence service [Note 1. INFORMATION POINTS: Mann–Whitney Test Wilcoxon Signed Rank Test ...]
Author(s) -
Shaw Christine,
Williams Kate S.,
Assassa R. Phil
Publication year - 2000
Publication title -
journal of clinical nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.94
H-Index - 102
eISSN - 1365-2702
pISSN - 0962-1067
DOI - 10.1046/j.1365-2702.2000.00414.x
Subject(s) - embarrassment , nursing , qualitative research , medicine , interpersonal communication , service (business) , randomized controlled trial , communication skills , psychology , medical education , social psychology , social science , economy , surgery , sociology , economics
• This study used qualitative methods to assess patients’ views of a new nurse‐led continence service that was being evaluated in a randomized trial as part of the Leicestershire Medical Research Council (MRC) Incontinence Study. • The service was provided by a team of five nurses who had received a 3‐month training programme on the assessment procedures and the evidence‐based practice protocols. • In‐depth qualitative interviews were carried out by four trained interviewers with 23 respondents, seven male & 16 female (mean age 58 years), and were analysed using NUD * IST software. • The main themes to emerge were related to the interpersonal skills and technical skills of the nurse and how these impacted on the effectiveness of treatment. • An informal, friendly approach by nurses with good communication skills relieved patients’ embarrassment and anxiety, giving them confidence and trust in the nurses, thus facilitating information exchange and effectiveness of care. • Good communication skills conveyed the nurses’ specialist technical skills and knowledge, encouraging patient compliance with treatments.