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Quality of nursing care perceived by patients and their nurses: an application of the critical incident technique. Part 1
Author(s) -
REDFERN SALLY,
NORMAN IAN
Publication year - 1999
Publication title -
journal of clinical nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.94
H-Index - 102
eISSN - 1365-2702
pISSN - 0962-1067
DOI - 10.1046/j.1365-2702.1999.0288a.x
Subject(s) - nursing , medicine , perception , critical incident technique , quality (philosophy) , nursing care , medline , family medicine , psychology , philosophy , epistemology , marketing , neuroscience , political science , law , business
• The aims of the study were to identify indicators of quality of nursing care from the perceptions of patients and nurses, and to determine the congruence between patients' and nurses' perceptions. • The paper is presented in two parts. Part 1 includes the background and methods to the study and the findings from the comparison of patients' and␣ nurses' perceptions. Part 2 describes the perceptions of patients and nurses,␣ and the conclusions drawn from the study as a whole. • Patients and nurses in hospital wards were interviewed using the critical incident technique. • We grouped 4546 indicators of high and low quality nursing care generated from the interview transcripts into 316 subcategories, 68 categories and 31 themes. • Congruence between patients' and nurses' perceptions of quality was high and significant, although there was some difference of emphasis.