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The primary/secondary interface. Cross‐boundary teamwork — missing link for seamless care?
Author(s) -
Hibberd Patricia A.
Publication year - 1998
Publication title -
journal of clinical nursing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.94
H-Index - 102
eISSN - 1365-2702
pISSN - 0962-1067
DOI - 10.1046/j.1365-2702.1998.00233.x
Subject(s) - teamwork , multidisciplinary approach , interface (matter) , knowledge management , nursing , service (business) , relation (database) , boundary (topology) , process management , psychology , computer science , medicine , engineering , business , management , sociology , mathematical analysis , social science , mathematics , bubble , marketing , database , maximum bubble pressure method , parallel computing , economics
• Factors for providing a seamless service are given and it is suggested that more collaborative interactions between organizational groups are needed to achieve this. • It is argued that competitive philosophy within the NHS has been prohibitive to seamless care. Elements of the White Paper (DoH, 1997) are discussed in relation to this. Features of a collaborative organization are briefly discussed. • Three current ‘models’ of cross‐boundary interaction at the point of patient transfer are discussed. • A fourth model involving enhanced inter‐sector teamwork with multidisciplinary membership and shared professional, management and patient/carer responsibility is proposed.