Case management: a review of the definitions and practices

Case management has been suggested as an innovative strategy which facilitates the linking of quality and cost‐effective care. However, there is little consensus about what is actually being introduced under the name of case management. It is suggested that this absence of a clear understanding of case management has been an obstacle in moving forward case management practice and research. This paper presents a critical review of the confusion surrounding case management with an attempt to unravel issues relevant to the implementation of case management into community nursing practice in Hong Kong. It is concluded that there is a need for different definitions of case management as a result of the differences in the cultural and health care context in which it is being practised. Also, if case management programmes are to be advanced, there needs to be more co‐ordinated effort in researching not only the expected outcomes but also the structures and processess of these programmes so that findings of similar case management programmes can be compared for ways of future improvement.