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An institutional perspective on developing and implementing intranet‐ and internet‐based information systems
Author(s) -
Butler Tom
Publication year - 2003
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1046/j.1365-2575.2003.00151.x
Subject(s) - intranet , the internet , knowledge management , perspective (graphical) , key (lock) , computer science , process management , business , world wide web , computer security , artificial intelligence
. This paper adopts a constructivist, case‐based research strategy to examine the development and implementation of intranet‐ and internet‐based information systems (IS) in a single organization. Institutional theory is used to describe, explain and understand the commitments of social actors in the development of web‐based IS. The findings illustrate that: (1) social and organizational problems similar to those that beset ‘traditional’ IS development arise in the development and implementation of web‐based IS; (2) ‘top‐down’ development and implementation strategies give rise to more conflict and change management problems than ‘bottom‐up’ approaches; and (3) fostering high levels of commitment to organizational imperatives is key to the successful development and implementation of web‐based IS.