Premium
Reconciling user and project manager perceptions of IT project risk: a Delphi study 1
Author(s) -
Keil Mark,
Tiwana Amrit,
Bush Ashley
Publication year - 2002
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1046/j.1365-2575.2002.00121.x
Subject(s) - project risk management , project stakeholder , project manager , project management triangle , risk management plan , business , risk management , project management , stakeholder , delphi method , project charter , project sponsorship , knowledge management , functional manager , process management , it risk management , engineering , public relations , computer science , political science , finance , systems engineering , artificial intelligence
. In an increasingly dynamic business environment characterized by fast cycle times, shifting markets and unstable technology, a business organization’s survival hinges on its ability to align IT capabilities with business goals. To facilitate the successful introduction of new IT applications, issues of project risk must be addressed, and the expectations of multiple stakeholders must be managed appropriately. To the extent that users and developers may harbour different perceptions regarding project risk, areas of conflict may arise. By understanding the differences in how users and project managers perceive the risks, insights can be gained that may help to ensure the successful delivery of systems. Prior research has focused on the project manager’s perspective of IT project risk. This paper explores the issue of IT project risk from the user perspective and compares it with risk perceptions of project managers. A Delphi study reveals that these two stakeholder groups have different perceptions of risk factors. Through comparison with a previous study on project manager risk perceptions, zones of concordance and discordance that must be reconciled are identified.