Premium
Effects of intra‐group conflict on packaged software development team performance
Author(s) -
Sawyer Steve
Publication year - 2001
Publication title -
information systems journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.635
H-Index - 89
eISSN - 1365-2575
pISSN - 1350-1917
DOI - 10.1046/j.1365-2575.2001.00100.x
Subject(s) - variance (accounting) , software development , perspective (graphical) , psychology , conflict management , knowledge management , software , team effectiveness , team software process , test (biology) , software development process , computer science , applied psychology , social psychology , process management , engineering , business , sociology , artificial intelligence , paleontology , social science , accounting , biology , programming language
. Data from 40 packaged software development teams are used to test a path model that relates three antecedents, the presence of intragroup conflict and the level of conflict management to software development team performance. Findings indicate that a combination of the team's characteristics, team member characteristics and existing levels of intragroup conflict accounts for nearly one‐half of the variance between the best and worst‐performing teams. Furthermore, the level of conflict management moderates the relationship between existing levels of intragroup conflict and performance. These results highlight both the complexity of the social processes of packaged software development and the value of this perspective for gaining insight on software development performance.