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Demand Satisfaction as a Framework for Understanding Intermittent Water Supply Systems
Author(s) -
Taylor David D. J.,
Slocum Alexander H.,
Whittle Andrew J.
Publication year - 2019
Publication title -
water resources research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.863
H-Index - 217
eISSN - 1944-7973
pISSN - 0043-1397
DOI - 10.1029/2018wr024124
Subject(s) - customer satisfaction , peak demand , environmental economics , computer science , water resource management , business , environmental science , economics , engineering , marketing , electricity , electrical engineering
Nearly one billion people worldwide receive water through piped networks that are not continually pressurized and operate intermittently. The prevalence and persistence of these Intermittent Water Supplies (IWS) is surprising as this mode of operation induces water contamination and customer equity issues. Shortages of source water, customers' water demand, and leaking pipes are frequently cited as necessitating IWS. We propose a framework for understanding the persistence and operation of IWS. The supply system is represented by an average customer and a spatially averaged leakage rate. With this macroscopic hydraulic model, we relate customer demand satisfaction, source water availability, customer demand, and leakage. While this approach ignores the complexities of network topology, we find that the model approximates real systems well (calibrating to four intermittent reference networks achieved R 2 >0.94). The calibrated model is robust to moderate changes in demand and leakage (maintaining R 2 >0.83). Using the model, we show that the tipping point between satisfied demand and unsatisfied demand is a local optimum for utilities, which may explain the persistence of IWS. Beyond this point, the volume received by customers does not increase, but utilities must supply more water to the network. The generality of the proposed model enables its use when regulating and upgrading IWS. We demonstrate the latter by critiquing a performance‐based contract that was intended to improve an intermittent supply in India. Demand satisfaction has profound implications for hydraulics and human welfare. We propose the degree of demand satisfaction as a metric for evaluating IWS and for tracking the United Nations Sustainable Development Goal 6.1.