Open AccessWhy Commercial Pilots Voluntarily Report Self-Inflicted Incidents
Author(s) -
Sebastian Sieberichs,
Annette Kluge
Publication year - 2021
Publication title -
aviation psychology and applied human factors
Language(s) - English
Resource type - Journals
eISSN - 2192-0931
pISSN - 2192-0923
DOI - 10.1027/2192-0923/a000216
Subject(s) - shame , incident report , psychology , applied psychology , aviation , turnover , focus group , work (physics) , commercial aviation , social psychology , business , computer security , engineering , computer science , marketing , management , economics , aerospace engineering , mechanical engineering
. Voluntary incident reports by commercial pilots provide essential data for airline efforts in learning from incidents (LFI). Because LFI is frequently limited by pilots not reporting incidents voluntarily, we interviewed seven commercial aviation safety experts in a focus group to derive factors influencing the voluntary reporting behavior of pilots’ self-inflicted incidents. As a result, we derived 36 factors and integrated them into a motivational framework by van den Broeck et al. (2019) . Pilots pursue various goals when voluntarily reporting incidents, such as enabling safety-related change or organizational learning. This behavior is influenced by personal antecedents, such as shame, and contextual antecedents, such as feedback. Our work expands the understanding of motivational aspects of voluntary incident reporting and discusses practical interrelations.