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Recommendations for Telephone Counseling
Author(s) -
Ormond Kelly E.,
Haun Jody,
Cook Lola,
Duquette Debra,
Ludowese Carol,
Matthews Anne L.
Publication year - 2000
Publication title -
journal of genetic counseling
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.867
H-Index - 52
eISSN - 1573-3599
pISSN - 1059-7700
DOI - 10.1023/a:1009433224504
Subject(s) - genetic counseling , telephone counseling , session (web analytics) , public health , medicine , telephone interview , family medicine , medical education , nursing , computer science , world wide web , sociology , biology , intervention (counseling) , social science , genetics
Telephone counseling can provide a convenient, accessible, and valuable source of information to the general public, health care providers, and other professionals. In the genetic counseling profession, telephone counseling is often associated with teratogen information services. However, genetic counselors routinely utilize the telephone in a number of different counseling encounters. Nevertheless, the literature provides very little guidance to how that encounter might be conducted, what information should be obtained and provided, or how the encounter should be documented. We present a brief overview of the history of telephone counseling, a description of the major differences between telephone counseling and a face‐to‐face counseling session, and a framework to optimize a telephone counseling session.