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The measurement of quality management culture in schools: development and validation of the SQMCS
Author(s) -
Detert James R,
Schroeder Roger G,
Cudeck Robert
Publication year - 2003
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/s0272-6963(02)00130-4
Subject(s) - interpretability , confirmatory factor analysis , quality (philosophy) , reliability (semiconductor) , psychology , exploratory factor analysis , quality management , organizational culture , applied psychology , psychometrics , computer science , knowledge management , operations management , structural equation modeling , management system , artificial intelligence , management , engineering , clinical psychology , machine learning , philosophy , power (physics) , physics , epistemology , quantum mechanics , economics
This paper reports on the development and validation of a survey instrument for measuring the culture of Quality Management (QM) in K‐12 educational settings. The intent was to develop an instrument that would tap both the behavioral norms and the underlying values and beliefs associated with a Quality culture. The process used in the development and honing of this measurement instrument included theory review, qualitative data analysis, practitioner input, and both exploratory and confirmatory factor analytic techniques. Measures of fit and interpretability as well as reliability and validity evidence suggest the iteratively derived survey largely achieves the goal of providing verified scales for evaluating multiple aspects of a school’s Quality culture.