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Effective Complaint Handling in Health Care. Telephone Tactics for Health Care Professionals, Customer Service in Health Care, and Positive Coworker Relationships in Health Care
Author(s) -
Czajkowski Helen
Publication year - 1991
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/s0001-2092(07)66794-5
Subject(s) - complaint , health care , nursing , medicine , service (business) , health services , psychology , family medicine , business , environmental health , marketing , population , political science , law , economics , economic growth
Effective Complaint Handling in Health Care. Telephone Tactics for Health Care Professionals, Customer Service in Health Care, and Positive Coworker Relationships in Health Care By Wendy Leebov 1990, 28 pp per booklet $43.50 per 25‐booklet set ($35.50 for AHA Members)