Premium
A Systems Approach to Resolving OR Conflict
Author(s) -
Pape Tess
Publication year - 1999
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/s0001-2092(06)62466-6
Subject(s) - conflict resolution , patience , interpersonal communication , conflict management , function (biology) , productivity , health care , healthcare system , psychology , computer science , operations management , nursing , operations research , medicine , social psychology , political science , engineering , economics , macroeconomics , evolutionary biology , law , biology
Effective communication and courteous interaction with other hospital departments are essential for a smooth‐running OR. To function effectively in a perioperative setting, OR personnel need patience, knowledge, and skill in problem‐solving techniques. When health care employees are not taught these techniques and protocols are not in place to manage conflict, friction develops and productivity suffers. In this article, conflict situations between two hospital departments and an OR are presented to characterize successful conflict resolution methods using a systems approach. The results include reduction of surgical procedure delays, efficient ordering of supplies, and improved interpersonal relations. AORN J 69 (March 1999) 551–566.