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Creating Outcomes with Redesign Efforts
Author(s) -
Allison Cole Donna
Publication year - 1999
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/s0001-2092(06)62322-3
Subject(s) - process management , business process reengineering , variety (cybernetics) , customer satisfaction , productivity , patient satisfaction , unit (ring theory) , operations management , business , quality (philosophy) , knowledge management , resource (disambiguation) , outcome (game theory) , control (management) , service (business) , computer science , marketing , engineering , psychology , computer network , philosophy , mathematics education , mathematics , mathematical economics , epistemology , artificial intelligence , lean manufacturing , economics , macroeconomics
Integrating principles from a variety of theories, managers have developed a conceptual framework for reengineering processes in an endoscopy unit to improve the value of services provided to customers. A major goal of this redesign was to enhance or maintain quality of care, increase efficiency, and maintain or reduce costs. This was accomplished by analyzing data and outcome measures related to patient, physician, and staff member satisfaction, as well as resource allocation. The departmental results were tangible, positive, and visible almost immediately. With the right team and the right techniques, tools, methodologies, and decision‐making processes, redesign projects can and do lead to dramatic improvements in productivity, service, customer and staff member satisfaction, cost control, and innovation. AORN J 70 (Sept 1999) 406–413.