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Assertiveness training to prevent verbal abuse in the OR
Author(s) -
Buback Debra
Publication year - 2004
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/s0001-2092(06)61149-6
Subject(s) - verbal abuse , assertiveness , compromise , psychology , perioperative , perioperative nursing , patient safety , sexual abuse , medicine , communication skills , nursing , clinical psychology , psychotherapist , poison control , suicide prevention , medical emergency , medical education , anesthesia , health care , sociology , economics , economic growth , social science
• THE HIGH INCIDENCE OF VERBAL ABUSE directed toward perioperative nurses by surgeons has been the subject of recent research studies. • REPEATED INCIDENTS of verbal abuse in the OR contribute to increased incidence of errors, low morale, and high turnover among nursing staff members. • ASSERTIVENESS TRAINING that focuses on conflict resolution and communication skills is an effective method of coping with verbal abuse. • EACH MEMBER is a vital part of the perioperative team. Any disruption to the team, including verbal abuse, can compromise patient safety. Collaboration among team members is critical to ensure safe patient outcomes. AORN J 79 (January 2004)148–164.