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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence
Author(s) -
Coe Anne Lindstrom
Publication year - 2004
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/s0001-2092(06)60889-2
Subject(s) - grassroots , excellence , service (business) , business , customer service , organizational culture , service design , service provider , public relations , nursing , marketing , medicine , political science , politics , law
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence , Kristin Baird , 2000, paperback, 250 pp $39