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The Influence of Nurse‐Sensitive Variables on Patient Satisfaction
Author(s) -
Yellen Elaine
Publication year - 2003
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/s0001-2092(06)60638-8
Subject(s) - patient satisfaction , affect (linguistics) , reliability (semiconductor) , measure (data warehouse) , ambulatory , nursing , validity , nursing care , patient care , ambulatory care , psychology , medicine , health care , clinical psychology , psychometrics , computer science , surgery , power (physics) , physics , communication , quantum mechanics , database , economics , economic growth
• A DESCRIPTIVE STUDY was conducted in an ambulatory surgical unit to explore the influence of selected nurse‐sensitive variables on patient satisfaction and compare the reliability and validity of existing instruments that measure patient satisfaction. • STUDY RESULTS indicate that age, gender, culture, pain control, and communication affect patient satisfaction in ambulatory care. A reliable tool to measure patient satisfaction is needed to promote improvements in care. AORN J 78 (November 2003) 783–793.