Open AccessThe Impact of Service Quality on Passenger Loyalty and The Mediating Roles of Relationship Quality: A Study of Domestic Flights with Vietnamese Low-Cost Airlines
Author(s) -
Hà Nam Khánh Giao,
Bùi Nhất Vương
Publication year - 2021
Publication title -
transportation research procedia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.657
H-Index - 40
eISSN - 2352-1465
pISSN - 2352-1457
DOI - 10.1016/j.trpro.2021.09.011
Subject(s) - loyalty , business , vietnamese , structural equation modeling , service quality , service (business) , marketing , quality (philosophy) , low cost carrier , advertising , computer science , linguistics , philosophy , epistemology , machine learning
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