Open AccessHeterogeneity in perception of service quality attributes of bus transit across various user categories- A case of Kolkata
Author(s) -
Tiyali Bose,
Debapratim Pandit
Publication year - 2020
Publication title -
transportation research procedia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.657
H-Index - 40
eISSN - 2352-1465
pISSN - 2352-1457
DOI - 10.1016/j.trpro.2020.08.239
Subject(s) - perception , categorization , service (business) , public transport , service quality , quality (philosophy) , confirmatory factor analysis , business , marketing , computer science , transport engineering , psychology , engineering , philosophy , epistemology , neuroscience , artificial intelligence
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