Open AccessThe Cause Effect Relationship Model of Service Quality in relation with Overall Satisfaction
Author(s) -
B. R. Naveen,
Anjula Gurtoo
Publication year - 2020
Publication title -
transportation research procedia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.657
H-Index - 40
eISSN - 2352-1465
pISSN - 2352-1457
DOI - 10.1016/j.trpro.2020.08.208
Subject(s) - service quality , service (business) , public transport , transport engineering , trips architecture , business , mediation , quality (philosophy) , dimension (graph theory) , reliability (semiconductor) , customer satisfaction , marketing , service design , quality of service , computer science , service provider , engineering , telecommunications , philosophy , power (physics) , physics , mathematics , epistemology , quantum mechanics , law , political science , pure mathematics
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