Public transport users’ WOM: an integration model of the theory of planned behavior, customer satisfaction theory, and personal norm theory | Zendy

Iriana Bakti | Zendy; Tri Rakhmawati | Zendy; Sik Sumaedi | Zendy; Tri Widianti | Zendy; Medi Yarmen | Zendy; Nidya Judhi Astrini | Zendy

Open Access

Public transport users’ WOM: an integration model of the theory of planned behavior, customer satisfaction theory, and personal norm theory

Author(s) -

Iriana Bakti,

Tri Rakhmawati,

Sik Sumaedi,

Tri Widianti,

Medi Yarmen,

Nidya Judhi Astrini

Publication year - 2020

Publication title -

transportation research procedia

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.657

H-Index - 40

eISSN - 2352-1465

pISSN - 2352-1457

DOI - 10.1016/j.trpro.2020.08.117

Subject(s) - theory of planned behavior , customer satisfaction , norm (philosophy) , service quality , public transport , psychology , perception , legal norm , structural equation modeling , marketing , survey methodology , affect (linguistics) , social psychology , business , advertising , control (management) , engineering , service (business) , computer science , mathematics , political science , transport engineering , artificial intelligence , law , machine learning , statistics , communication , neuroscience

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