Open AccessEvaluation of quality of services provided by transport & logistics operator from pharmaceutical industry for improvement purposes
Author(s) -
Krzysztof Knop
Publication year - 2019
Publication title -
transportation research procedia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.657
H-Index - 40
eISSN - 2352-1465
pISSN - 2352-1457
DOI - 10.1016/j.trpro.2019.07.151
Subject(s) - servqual , quality (philosophy) , service quality , operator (biology) , reliability (semiconductor) , quality assurance , service (business) , computer science , marketing , business , philosophy , biochemistry , chemistry , power (physics) , physics , epistemology , repressor , quantum mechanics , transcription factor , gene
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