Premium
Linking improved knowledge management to operational and organizational performance
Author(s) -
Fugate Brian S.,
Stank Theodore P.,
Mentzer John T.
Publication year - 2009
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2008.09.003
Subject(s) - knowledge management , organizational performance , organizational learning , context (archaeology) , process (computing) , business , process management , computer science , paleontology , biology , operating system
This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data.