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Exploring new research frontiers in offshoring knowledge and service processes
Author(s) -
Youngdahl William,
Ramaswamy Kannan,
Verma Rohit
Publication year - 2008
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2007.03.003
Subject(s) - offshoring , knowledge management , service (business) , work (physics) , business , supply chain , outsourcing , process management , computer science , marketing , engineering , mechanical engineering
This paper provides an introduction to a special issue on the offshoring of service and knowledge work. Brief descriptions are provided for 13 papers that fall into three categories including strategic and organizational issues, global and knowledge supply‐chain issues, and tactical issues. The intent of this special issue was to provide a venue for presenting numerous perspectives on the operational and cross‐disciplinary challenges and opportunities in the area of service and knowledge offshoring.