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Understanding behavioral sources of process variation following enterprise system deployment
Author(s) -
Bendoly Elliot,
Cotteleer Mark J.
Publication year - 2008
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2007.03.002
Subject(s) - unpacking , software deployment , variation (astronomy) , task (project management) , process (computing) , computer science , work (physics) , scale (ratio) , usability , knowledge management , process management , psychology , business , human–computer interaction , management , mechanical engineering , philosophy , linguistics , physics , quantum mechanics , astrophysics , engineering , economics , operating system
This paper extends the current understanding of the time‐sensitivity of intent and usage following large‐scale IT implementation. Our study focuses on perceived system misfit with organizational processes in tandem with the availability of system circumvention opportunities. Case study comparisons and controlled experiments are used to support the theoretical unpacking of organizational and technical contingencies and their relationship to shifts in user intentions and variation in work‐processing tactics over time. Findings suggest that managers and users may retain strong intentions to circumvent systems in the presence of perceived task‐technology misfit. The perceived ease with which this circumvention is attainable factors significantly into the timeframe within which it is attempted, and subsequently impacts the onset of deviation from prescribed practice and anticipated dynamics.