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Offshoring knowledge and service work: A conceptual model and research agenda
Author(s) -
Youngdahl William,
Ramaswamy Kannan
Publication year - 2008
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2007.02.007
Subject(s) - offshoring , knowledge management , realm , conceptual model , competence (human resources) , conceptual framework , parallels , work (physics) , computer science , service (business) , business , rationalization (economics) , process management , management science , sociology , marketing , outsourcing , operations management , management , economics , engineering , mechanical engineering , social science , political science , law , database
This paper presents two complementary conceptual models that help shed light on the complexities of offshoring service and knowledge work. In developing the model, we draw upon existing literature in the realm of service operations and delivery and build on insights from allied areas such as management and practice. The models offer a simple yet powerful way to conceptualize offshoring of knowledge and service work and to identify the inherent challenges that such strategies entail. The evolutionary model of offshoring parallels well‐established work in the manufacturing literature to present a sequential view of building organizational competence in offshoring. The implications of the conceptual models have been discussed in a range of propositions that can be viewed as foundations for new inquiry in this research stream.