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Remote control and maintenance outsourcing networks and its applications in supply chain management
Author(s) -
Persona Alessandro,
Regattieri Alberto,
Pham Hoang,
Battini Daria
Publication year - 2007
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2007.01.018
Subject(s) - outsourcing , supply chain , process management , supply chain management , context (archaeology) , computer science , control (management) , information technology , business , production (economics) , knowledge management , service management , risk analysis (engineering) , marketing , paleontology , macroeconomics , artificial intelligence , economics , biology , operating system
The paper analyzes the impact of e‐business technologies on maintenance management and supply chain operations. The aim of this work is to investigate the network organization level of supply chains in case of remote maintenance application and to understand how maintenance policies are coupled with information technology (IT) solutions. To this purpose two literature reviews are presented: firstly, on the supply chain and network integration, and then on the evolution of maintenance using information technology. Following this, the paper present four specific industrial case‐studies of eMRO network organisation. They have been chosen as reference models from a set of practical applications and pilot tests performed by the authors in different production sectors in the last 5 years. Technology complexity environments, maintenance outsourcing level, and supply chain integration context are discussed for each case‐studies with particular regards to the profitable forms of collaboration provided by the introduction of IT and the Web. This analysis work toward the development of a framework useful to: (1) classify different e‐maintenance systems and understand the relationships between the different members of the network, and (2) identify the variables which can influence the introduction and development of the systems.