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A history of research in service operations: What's the big idea ?
Author(s) -
Chase Richard B.,
Apte Uday M.
Publication year - 2007
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2006.11.002
Subject(s) - exposition (narrative) , service (business) , trace (psycholinguistics) , simplicity , tertiary sector of the economy , marketing , business , computer science , operations research , operations management , economics , engineering , literature , epistemology , art , linguistics , philosophy
The purpose of this paper is to trace the history of research in service operations. After discussing the role of services in national economies and the importance of research in service operations, we discuss major trends in service operations research. For simplicity of exposition, this discussion is organized in terms of big ideas that have proved to be influential in setting the research agenda in service operations. In the final section, we identify high‐potential research areas where research needs are particularly urgent in the near future.