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Social exchange in supply chain relationships: The resulting benefits of procedural and distributive justice
Author(s) -
Griffith David A.,
Harvey Michael G.,
Lusch Robert F.
Publication year - 2006
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2005.03.003
Subject(s) - distributive justice , procedural justice , distributive property , social exchange theory , supply chain , social psychology , psychology , business , sample (material) , economic justice , distributor , microeconomics , marketing , economics , mechanical engineering , perception , chemistry , mathematics , chromatography , neuroscience , pure mathematics , engineering
Abstract Social exchange theory is used to model the outcomes of procedural and distributive justice in supply chain relationships. In this study, we examine how the enacted procedural and distributive justice policies of a firm influence its partner's attitudes and behaviors within a sample of 290 supply chain relationships. Findings indicate that the perceived procedural and distributive justice of a supplier's policies enhance the long‐term orientation and relational behaviors of its distributor, which, in turn, are associated with decreased conflict and increased satisfaction, that influence the distributor's performance. The authors discuss the importance of the results for academics and practitioners.