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Entrepreneurial orientation as a basis for classification within a service industry: the case of retail pharmacy industry
Author(s) -
Jambulingam Thanigavelan,
Kathuria Ravi,
Doucette William R.
Publication year - 2005
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/j.jom.2004.09.003
Subject(s) - business , marketing , operationalization , tertiary sector of the economy , service (business) , market orientation , construct (python library) , industrial organization , competitive advantage , entrepreneurial orientation , resource (disambiguation) , service orientation , knowledge management , entrepreneurship , computer science , computer network , philosophy , epistemology , finance , programming language
To date, service classification research has primarily taken a macro view, creating service typologies or taxonomies by using dimensions such as customer contact or degree of labor intensity. Such classification schemes, though helpful in deciphering critical management issues and positioning strategies between service industries, tend to treat an entire industry, such as airlines, as a single homogenous entity. However, organizations in the same industry often use intangible resources, such as entrepreneurial orientation processes, to compete with one another. Resource‐advantage theory suggests that organizations utilize intangible resources to build long‐term strategies and a sustainable competitive advantage leading to superior performance. We developed organization clusters based on entrepreneurial orientation as intangible resources to classify organizations within a retailing industry. Using data from the retail pharmacy industry, we tested if the entrepreneurial orientations of the resultant groups within the pharmacy industry were related to their perception of the environment, organizational factors, and performance outcomes. The operationalization of the construct of entrepreneurial orientation is one of the contributions of the study.