P4‐128: ROCK N' ROLL TO ROCKING CHAIRS: COGNITIVELY IMPAIRED BABY BOOMERS' IMPACT AND LIABILITY FOR THE FINANCIAL INDUSTRY

Background:It is imperative that long-term care begins to utilize leadership programs that espouse a person-centered approach by all staff, particularly for memory care. Employees who are prepared for their role educated, supported, included in decisions, valued, cared for and nurtured have greater job satisfaction and enhanced performance, and in turn will provide enhanced dementia care for those they serve. This session will share workforce recommendations from the Alzheimer’s Association 2018 Dementia Care Practice Recommendations based on review of current evidence, best practice and expert opinion. The session will also incorporate a “people-centered” organizational and leadership model, “SERVICE,” developed in a successful Alzheimer’s facility. SERVICE is grounded in the literature and based on 25 years of operational experience, incorporating domains of practice including: Service; Education; Respect; Vision; Inclusion; Communication; and Enrichment. This program will address the 2018 recommendations including: 1) Provide a thorough orientation and training program for new staff, as well as ongoing training; 2) Develop systems for collecting and disseminating person-centered information; 3) Encourage communication, teamwork, and interdepartmental/interdisciplinary collaboration; 4) Establish an involved, caring and supportive leadership team; 5) Promote and encourage resident, staff and family relationships; and 6) Evaluate systems and progress routinely for continuous improvement. Additional components to be discussed include expectations for performance, respect as a foundation, shared visioning, and creating an enriching environment for those who live and work in the community. Success is found in ongoing evaluation, process improvement strategies and collective information sharing, which will also be addressed. Attendees will learn how person-centered memory care based on the needs of residents, families and staff is addressed by the model and the impact made on resident and staff satisfaction, employee retention, facility reputation and overall quality. Research and results on the initial framework will be discussed, including a 90% employee retention rate and 98.5% family recommendation rate, multiple consecutive deficiency-free surveys, and several state and national awards. Outcomes from the replication of the model from other organizations will be shared as well as practical, effective tools and ideas for attendees to develop an effective memory care staff culture in their own environment.