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Ensuring patient satisfaction with second‐trimester abortion in resource‐poor settings
Author(s) -
Regmi Kiran,
Madison Jeanne
Publication year - 2010
Publication title -
international journal of gynecology and obstetrics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.895
H-Index - 97
eISSN - 1879-3479
pISSN - 0020-7292
DOI - 10.1016/j.ijgo.2009.08.005
Subject(s) - medicine , confidentiality , patient satisfaction , abortion , interview , family medicine , nursing , pregnancy , biology , political science , law , genetics
Objective To evaluate patient satisfaction with the new second‐trimester abortion services in Nepal. Method Depending on the patient's literacy level, a questionnaire was read and filled out by the patient herself or by an interviewer. Indicators were developed and assessed to determine the patient's experience of the services, focusing on her physical, emotional, and social comfort. Results Satisfaction was found to be high for characteristics associated with counseling and the caring attitude of the physician. However, dissatisfaction was expressed regarding some aspects of the delivery of care, especially the lack of privacy and confidentiality and the absence of a support person from the patient's own family. Conclusion The patients described privacy, confidentiality, and a support person designated by them as factors that would greatly contribute to their satisfaction with the services. Maximizing patient satisfaction is necessary for the program's success but will be challenging.