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Coaching to Improve the Quality of Communication During Briefings and Debriefings
Author(s) -
Kleiner Catherine,
Link Terri,
Maynard M. Travis,
Halverson Carpenter Katherine
Publication year - 2014
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/j.aorn.2014.03.012
Subject(s) - coaching , intervention (counseling) , quality management , quality (philosophy) , medical education , crew resource management , psychology , medical emergency , medicine , nursing , operations management , engineering , management system , aviation , philosophy , epistemology , psychotherapist , aerospace engineering
Communication breakdowns have been identified as a root cause of many medical errors. Sentinel events occurring in surgery comprise a significant number of these events. Despite the addition of briefings and debriefings in the OR and the introduction of crew resource management principles, communication problems continue to occur in the surgical setting. The purpose of this research was to evaluate coaching as an intervention to improve the quality of OR briefings and debriefings. A retired orthopedic surgeon conducted coaching that included all members of the perioperative team. The quality of both briefings and debriefings significantly improved after the coaching intervention. Analysis of the results of this study suggests that coaching should be considered as an intervention to improve communication during surgical procedures, especially during briefings and debriefings.