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Back to Basics: Speak Up
Author(s) -
Spruce Lisa
Publication year - 2014
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/j.aorn.2013.10.020
Subject(s) - set (abstract data type) , action (physics) , zero tolerance , health care , psychology , public relations , patient safety , nursing , social psychology , medicine , computer science , political science , law , criminology , physics , quantum mechanics , programming language
Being able to identify problems and bring them to the attention of OR team colleagues is crucial for the safety of both patients and perioperative team members; however, being able to do this means being comfortable with speaking up under circumstances that may be difficult. Disruptive or intimidating coworker behavior also makes speaking up difficult, but it is important to address in the interest of providing safe, effective care to patients. To remedy this, health care workers should create awareness of the problem and motivate others to take action; establish a culture of respect; set expectations to help eliminate disrespectful behavior; and create a learning environment that eliminates hierarchical structures, fosters professionalism, demonstrates respect, and enforces a zero tolerance policy.