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Communication in the Perioperative Setting
Author(s) -
Cvetic Elizabeth
Publication year - 2011
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/j.aorn.2011.01.017
Subject(s) - active listening , nonverbal communication , perioperative , patient safety , standardization , psychology , communication skills , perioperative nursing , medicine , applied psychology , medical education , computer science , communication , anesthesia , health care , economics , economic growth , operating system
Poor communication in the perioperative setting contributes to an unsafe OR culture and affects patient safety and employee engagement, decision making, productivity, morale, and retention. Communication breakdowns can lead to surgical delays, patient inconvenience, and serious errors. Simplification and standardization of communication processes and the use of effective communication skills (eg, clear verbal communication, awareness of the effects of nonverbal communication, use of listening and conflict management skills) are ways to improve OR interactions and minimize or prevent errors.