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Working With Difficult People
Author(s) -
Hembree Patricia A.
Publication year - 2009
Publication title -
aorn journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.222
H-Index - 43
eISSN - 1878-0369
pISSN - 0001-2092
DOI - 10.1016/j.aorn.2009.06.014
Subject(s) - citation , library science , center (category theory) , psychology , computer science , crystallography , chemistry
Helpful strategies A. The problem with personalizing Problem 1: You can see behavior but you cannot see what’s behind it Problem 2: The default mode may be stuck B. Fundamental attribution error: “Don’t judge my outsides with your insides” Building on A, one must be careful not to confuse internal and external factors C. The Principle of Least Intervention: “An ounce of prevention...” D. Self-talk is Good Medicine “Thank you for sharing your anger, I’m not allowed to accept gifts.” E. Own the problem Solve the problem vs. Win the argument Decrease defensiveness, increase receptivity FORMULA: "I have a problem. When you (specific behavior), then (specific consequences) happens, and I feel ___. And I don’t like that.” F. Don’t conflate the level of concern with the degree of knowledge Q1: How much does this person know? Q2: How much does this person care? [Tip: Answer the questions IN ORDER] G. Keep your sense of Humor H. Spiritual Solutions I. Don’t forget the Counseling Center We offer services that are: Cost and Collusion-free Convenient Confidential Compassionate