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A contingency approach to the design of service transformation processes
Publication year - 1990
Publication title -
journal of operations management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 3.649
H-Index - 191
eISSN - 1873-1317
pISSN - 0272-6963
DOI - 10.1016/0272-6963(90)90110-y
Subject(s) - contingency , service (business) , citation , computer science , operations research , library science , world wide web , management , marketing , business , linguistics , philosophy , engineering , economics