Open AccessReducing Response Effort to Improve Employee Preparedness in a Human Service Organization
Author(s) -
Ashley Felde,
Katherine Haggerty,
Andressa Sleiman,
Nicole Gravina
Publication year - 2020
Publication title -
behavior analysis in practice
Language(s) - English
Resource type - Journals
eISSN - 2196-8934
pISSN - 1998-1929
DOI - 10.1007/s40617-020-00512-0
Subject(s) - preparedness , session (web analytics) , checklist , human services , service (business) , psychology , applied psychology , medicine , medical education , medical emergency , business , marketing , advertising , political science , law , cognitive psychology
We examined the effectiveness of reducing response effort and an e-mail prompt for increasing preparedness of 17 therapists for a social skills group in a human services organization. We evaluated whether participants knew the correct lession and sport and whether they felt prepared for the session via a paper survey. The Performance Diagnostic Checklist-Human Services indicated deficiencies in all four domains. The most significant barriers were prompts and access to materials. Results showed that the reduced response effort to access materials and email prompt increased employee preparedness compared to the no e-mail condition.