Open AccessThe impact of a sales team’s perceived entitativity on customer satisfaction
Author(s) -
Chen Wang,
JoAndrea Hoegg,
Darren W. Dahl
Publication year - 2018
Publication title -
journal of the academy of marketing science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 5.512
H-Index - 170
eISSN - 1552-7824
pISSN - 0092-0703
DOI - 10.1007/s11747-017-0573-2
Subject(s) - psychology , moderation , social psychology , customer satisfaction , perception , service (business) , product (mathematics) , marketing , business , geometry , mathematics , neuroscience
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