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Organizational Cultural Competency: Shifting Programs for Latino Immigrants from a Client‐Centered to a Community‐Based Orientation
Author(s) -
Uttal Lynet
Publication year - 2006
Publication title -
american journal of community psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.113
H-Index - 112
eISSN - 1573-2770
pISSN - 0091-0562
DOI - 10.1007/s10464-006-9075-y
Subject(s) - certification , social work , agency (philosophy) , cultural competence , immigration , context (archaeology) , public relations , sociology , service delivery framework , psychology , social psychology , service (business) , medical education , nursing , pedagogy , medicine , political science , business , social science , marketing , law , biology , paleontology
This paper discusses how the organizational cultural competency of social service agencies may be improved by shifting the philosophy of service delivery from a client‐centered to a community‐based orientation. This analysis is based on two years of fieldwork and interviews that were conducted as part of an action research project initially developed to increase the number of certified Spanish speaking Latino family childcare providers and knowledge about Latino immigrant families in the Midwest. In developing a culturally‐specific certification program in Spanish, both the Latino participants and the bilingual program director challenged the agency to consider how the social context and social location of its participants required a more holistic community approach.