Make note of this

.. Case managers all know the old saying, “If it isn’t documented, it didn’t happen!” What many don’t always understand is how true that really is. The customer is on a journey. It includes dreams, goals, services, and support. All roads lead to success. But it is up to the case manager to help write and tell the customer’s encounter with success. And that means documentation! This course makes an important connection between case notes and related issues, such as planning, implementation, follow-up, and success! This is the training you have been looking for – a real, HOW-TO for writing case notes. You’ll get that and more – a few surprises – as you learn how to write a good case note! OBJECTIVES ... Upon completion of this workshop, participants will: • Review the basics of documentation in a service-delivery environment. • Discuss common problems with case notes. • Identify the primary factor in writing a good case note. • List the three standards for determining if a case note is good. • Know the seven elements that should be present with every case note. Be able to explain them and use them. • Practice with real case notes.