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Occupational stress, social support, and burnout among correctional officers
Author(s) -
Dignam John T.,
Barrera Manuel,
West Stephen G.
Publication year - 1986
Publication title -
american journal of community psychology
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.113
H-Index - 112
eISSN - 1573-2770
pISSN - 0091-0562
DOI - 10.1007/bf00911820
Subject(s) - burnout , social support , occupational stress , psychology , health psychology , occupational burnout , social work , clinical psychology , social psychology , emotional exhaustion , public health , medicine , nursing , economics , economic growth
Three alternative models of the role of workplace social support in ameliorating the effect of occupational stress on burnout symptoms were tested. Correctional officers (N = 166) completed a variety of questionnaire measures of job stress, the Inventory of Socially Supportive Behaviors, and the Maslach Burnout Inventory. Analyses showed no support for either the direct or buffering models of social support. Rather, the data were consistent with the indirect model of social support in the workplace. Among the job stress indices, role ambiguity, work load, and direct contact with inmates were found to be independent predictors of burnout symptomatology. The findings suggest a preventive rather than remedial effect of workplace social support in reducing occupational stress and burnout.