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Answer students’ questions anytime, using technology they embrace
Author(s) -
Hope Joan
Publication year - 2020
Publication title -
the successful registrar
Language(s) - English
Resource type - Journals
eISSN - 1943-7560
pISSN - 1534-7710
DOI - 10.1002/tsr.30761
Subject(s) - key (lock) , institution , frame (networking) , world wide web , computer science , multimedia , sociology , public relations , telecommunications , political science , computer security , social science
Providing good information that's easy to access is key to the success of any organization, said Lenord McGownd, Assistant Registrar for Communications at Ozarks Technical Community College. OTCC's chancellor wanted a way to answer students’ questions in the format they wanted in the time frame they expected. That's why the institution implemented a chatbot.