Build open lines of communication with students and parents for success

Liesl Fowler's long history at Augustana University gives her insight about the overall student experience that helps her in her job as registrar. She was a student at Augustana. She also coached the women's volleyball team for years, a position she says that helped prime her for her responsibilities in the Registrar's Office. “People that don't have the benefit of being in the room [the Registrar's Office] when those conversations take place have no appreciation for the work that has to be done behind the scenes to keep the college going every day,” Fowler said.