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Encourage leadership growth throughout your office
Author(s) -
Hope Joan
Publication year - 2015
Publication title -
the successful registrar
Language(s) - English
Resource type - Journals
eISSN - 1943-7560
pISSN - 1534-7710
DOI - 10.1002/tsr.30093
Subject(s) - pride , unit (ring theory) , service (business) , management , state (computer science) , customer service , business , public relations , engineering , psychology , political science , marketing , computer science , law , mathematics education , economics , algorithm
When Nicole Rovig, university registrar at Michigan State University, asked her staff members to write down what they were most proud of about the office, almost all of them wrote “customer service.” Rovig uses three main strategies to lead a unit that provides excellent service and that instills pride in staff members: